Privacy Policy

Effective Date: 22-09-2025

This Privacy Policy describes how Rameshwaram Tours & Travels (“we,” “us,” or “our”) collects, uses, and protects the personal information you provide when using our website, www.rameswaramtaxis.in, and our taxi booking services in Rameshwaram.

We are committed to protecting your privacy and ensuring the security of your personal data. By using our website and services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information to provide and improve our services to you. The types of information we may collect include:

Personal Identification Information: When you book a taxi, fill out a contact form, or create an account, we may collect your name, phone number, and email address.
Trip and Booking Information: We collect details related to your taxi bookings, such as pickup and drop-off locations, date and time of travel, and any special requests.
Payment Information: If you make a payment through our website, we may collect payment details such as your credit card number, expiration date, and billing address. This information is typically processed by a secure third-party payment gateway, and we do not store your full payment card details on our servers.
Technical and Usage Data: When you visit our website, we automatically collect certain information about your device and how you interact with our site. This may include your IP address, browser type, operating system, pages visited, and the duration of your visit. This data is collected using cookies and other tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Our Services: To process your taxi bookings, confirm reservations, and provide you with the transportation services you requested.
Communication: To send you booking confirmations, trip updates, receipts, and other service-related communications. We may also use your contact information to respond to your inquiries and provide customer support.
Service Improvement: To analyze website usage, track booking trends, and gather feedback to improve our services, website functionality, and user experience.
Marketing and Promotions: With your consent, we may send you occasional promotional emails or offers about our services, new tour packages, or special discounts. You will always have the option to unsubscribe from these communications.
Security and Fraud Prevention: To protect our website and services from fraudulent activities, unauthorized access, and other security risks.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may, however, share your information with trusted third parties in the following circumstances:

With Our Drivers: We share necessary information with our drivers to facilitate your trip, such as your name, contact number, and pickup/drop-off locations.
Third-Party Service Providers: We may share data with third-party service providers who perform functions on our behalf, such as payment processing, website hosting, and analytics. These providers are contractually obligated to protect your information and use it only for the purposes for which we hired them.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order, subpoena, or government investigation.
With Your Consent: We may share your information with other parties if you give us your explicit consent to do so.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website uses “cookies” to enhance your browsing experience. A cookie is a small file stored on your device that helps us recognize you and remember your preferences. You can adjust your browser settings to refuse cookies, but some parts of our website may not function properly if you do.

6. Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete information.
Deletion: Request the deletion of your personal information, subject to certain legal obligations.
Withdraw Consent: Withdraw your consent for us to use your personal data for marketing purposes.

To exercise any of these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated “Effective Date.” We encourage you to review this page periodically to stay informed about our data practices.